syok99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how syok99 ("syok99", "we", "us", "our") collects, uses, stores, discloses, and protects personal data relating to users ("you", "your") of the syok99 online gaming platform accessible at syok99.co and any associated applications or services (collectively, the "Platform").

syok99 is committed to handling your personal data responsibly and in accordance with applicable data protection laws. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, you should not use the Platform.

This Policy should be read in conjunction with the syok99 Terms & Conditions, which govern your overall use of the Platform.

2. Data Controller

syok99 acts as the data controller in respect of personal data collected through the Platform. As data controller, syok99 determines the purposes and means of processing your personal data. For any queries regarding this Policy or your personal data, please contact us using the details in Section 14.

3. Data We Collect

syok99 collects the following categories of personal data:

Category	Examples	Collection Point
Identity Data	Full name, date of birth, gender, government-issued ID number	Registration; KYC verification
Contact Data	Email address, mobile number, residential address	Registration; account settings
Financial Data	Bank account details, e-wallet identifiers (Touch 'n Go, Boost), transaction history	Deposit/withdrawal processing
Technical Data	IP address, device type, browser type, operating system, session identifiers	Automatic collection during Platform use
Usage Data	Login history, pages visited, games played, bet history, session duration	Automatic collection during Platform use
Communications Data	Customer support interactions, live chat transcripts, email correspondence	Support interactions
Responsible Gaming Data	Deposit limits set, self-exclusion status, cooling-off periods	Account settings; responsible gaming tools

syok99 does not knowingly collect sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, or health data — except where specifically required for responsible gaming assessments or as mandated by applicable law.

4. How We Use Your Data

syok99 uses your personal data for the following purposes:

• Account Management: To create, verify, maintain, and manage your syok99 account, including identity verification and age confirmation (21+ requirement).
• Service Delivery: To process deposits and withdrawals, enable access to games and betting markets, and deliver the core functions of the Platform.
• Regulatory Compliance: To fulfil Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter-Terrorism Financing (CTF) obligations under applicable laws and international gaming authority requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account abuse, and security incidents.
• Responsible Gaming: To monitor gameplay patterns, enforce self-exclusion and deposit limits, and identify players who may require responsible gaming support.
• Customer Support: To respond to your enquiries, resolve disputes, and improve support quality.
• Platform Improvement: To analyse usage patterns and technical performance to enhance the Platform's functionality and user experience.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to users who have consented to receive such communications.
• Legal Obligations: To comply with court orders, regulatory requests, and other legally binding demands.

5. Legal Basis for Processing

syok99 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the syok99 Terms & Conditions, including account management and transaction processing.
• Legal Obligation: Processing required to comply with KYC, AML, CTF, and other applicable regulatory requirements.
• Legitimate Interests: Processing for fraud prevention, Platform security, and product improvement, where such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications, where we have obtained your prior, freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

6.1 Service Providers

syok99 shares personal data with carefully selected third-party service providers who process data on our behalf, including payment processors (for Touch 'n Go, Boost, Maybank, CIMB, and Public Bank transactions), KYC verification providers, IT infrastructure and hosting providers, and customer support platform operators. All such providers are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared.

6.2 Game Software Providers

Certain game providers integrated into the syok99 Platform may receive technical session data to facilitate gameplay. No personally identifiable financial data is shared with game providers beyond what is strictly necessary for session management.

6.3 Regulatory Authorities

syok99 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by law or where disclosure is necessary to protect the rights, property, or safety of syok99, its users, or the public.

6.4 No Sale of Data

syok99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.

7. Cookies & Tracking Technologies

syok99 uses cookies and similar technologies (including local storage and session tokens) to operate the Platform. The categories of cookies used are:

• Strictly Necessary Cookies: Required for session authentication and core Platform functionality. These cannot be disabled without affecting your ability to use the Platform.
• Performance Cookies: Collect anonymised data about how users interact with the Platform to help us identify areas for improvement.
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming limits.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the syok99 Platform.

8. Data Retention

syok99 retains your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, in compliance with applicable financial record-keeping, AML, and gaming regulatory requirements. Where data is no longer required for the purpose for which it was collected and no legal retention obligation applies, syok99 will securely delete or anonymise it.

Responsible gaming data, including self-exclusion records, is retained for the duration of the exclusion period and for a further period as required by applicable regulations.

9. Your Data Rights

Subject to applicable law and any overriding regulatory obligations, you have the following rights in relation to your personal data held by syok99:

• Right of Access: To request a copy of the personal data syok99 holds about you.
• Right of Rectification: To request correction of inaccurate or incomplete personal data.
• Right of Erasure: To request deletion of your personal data where it is no longer necessary, processing is unlawful, or you withdraw consent (subject to legal retention obligations).
• Right to Restrict Processing: To request that syok99 limits the processing of your data in certain circumstances.
• Right to Data Portability: To receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
• Right to Object: To object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: To withdraw consent for marketing communications at any time by updating your account notification preferences.

To exercise any of these rights, please contact the syok99 data protection team using the details in Section 14. syok99 will respond to verified requests within thirty (30) calendar days. We may require identity verification before processing your request.

10. Children's Privacy

The syok99 Platform is strictly for persons aged 21+. syok99 does not knowingly collect personal data from individuals under the age of 21. If syok99 becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all associated data will be deleted, and any funds will be handled in accordance with applicable regulatory requirements.

If you believe that a person under 21 has registered on the syok99 Platform, please notify us immediately at [email protected].

11. Security

syok99 implements appropriate technical and organisational measures to protect your personal data against accidental loss, destruction, alteration, unauthorised disclosure, or access. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting internal data access to authorised personnel, regular security assessments and penetration testing, and incident response procedures for managing potential data breaches.

Notwithstanding the above, no method of data transmission or storage is completely secure. You acknowledge that you provide personal data to syok99 at your own risk. If you suspect any security incident relating to your syok99 account, please contact support immediately.

12. International Data Transfers

syok99 may transfer your personal data to third-party service providers located outside Malaysia, including infrastructure and payment processing partners. Where such transfers occur, syok99 ensures that adequate safeguards are in place — such as standard contractual clauses or equivalent data protection mechanisms — to protect your data to a standard consistent with applicable Malaysian and international data protection requirements.

13. Changes to This Policy

syok99 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via the email address on file at least fourteen (14) days before the changes take effect. The "Last updated" date at the top of this Policy will be revised accordingly. Your continued use of the Platform following notification of any change constitutes your acceptance of the revised Policy.

14. Contact & Data Protection Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the syok99 data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 from your account dashboard.

syok99 aims to resolve all privacy enquiries within thirty (30) calendar days of receipt. Where a complaint cannot be resolved directly, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.